Terms and Conditions

Last updated 12-18-20

Purchasing documents clearly describe the products and services being ordered and clearly states Aircraft Hardware West (AHW) requirements. Applicable information regarding requirements for approval of product, procedures, processes and equipment, part number or other precise identification shall be noted on the face of the purchase order. AHW will not pay for over shipments without prior approval.

Quality Management System:
The supplier quality management system shall be in compliance with ISO9001, AS9100, AS9120 or equivalent unless prior approval by AHW has been granted.

Testing, Inspection and Verification:
The supplier has determined and maintained a process to ensure proper testing, inspection and verification of products supplied to AHW. Inspection shall make use statistical techniques for product acceptance and related instructions for acceptance by the organization.

Customer Designated or Approved External Providers:
If applicable, the supplier shall use customer designated or approved external providers of products, including process sources.

Counterfeit & Suspect Unapproved Parts Prevention:
The supplier shall have in place a process to prevent the use of suspected unapproved, unapproved, and counterfeit parts.

Evidence of Qualification of Personnel:
The supplier has determined, implemented, and maintained a process to ensure competence of personnel performing work-affecting quality and provides training or takes other actions to satisfy these competency requirements.

External Provider Awareness:
The supplier shall ensure personnel are aware of their contribution to product or service conformity, product safety, and the importance of ethical behavior.

Packaging and Shipping:
Seller will package, mark, and ship all product(s) in a manner which is in accordance with good commercial practice for protection of product(s) received. Seller shall mark all containers with necessary lifting, handling, and shipping information.

Provision of Product Integrity and Traceability:
All documentation shall be in English. When applicable, all products supplied by the supplier must be legible and traceable to the manufacturer with full lot traceability. Paperwork traceability must be maintained at the supplier’s facility. Supplier must provide Manufacturer Certificate of Conformance (CofC) and Test Reports (T/R) upon request. AHW prohibits any purchase, shipment, or circulation of counterfeit/suspect unapproved products.

Shelf-Life Sensitive Material:
All shelf-life sensitive material received at AHW shall have at minimum of 85% shelf-life upon receipt. Cure date and expiration date must be stated on documentation provided with all shipments.

Cert of Conformity, Test Reports or Authorized Release Cert:
The supplier shall supply a Certificate of Conformity, Manufacture CofC, Test Reports, or Authorized Release Certificate with all products provided to AHW, unless prior approval has been granted.

Notification of Changes to Processes, Products or Services:
The supplier will notify AHW of any changes to processes, products, or services, including changes of their external providers or location of manufacture.

Notification of Design Changes:
Suppliers with design authority are required to notify AHW if any proposed design changes affect fit, form, function, or safety of the product. Suppliers must obtain prior approval from AHW before manufacturing and delivery of any design changes.

Revision Status:
Specifications, drawings, and process requirements used in production shall be the most current Revision at the time of production, unless otherwise specified on the Purchase Order. Product must be certified to all applicable part numbers and current revisions including, but not limited to manufacture part numbers, military standards, and customer part numbers.

Notification of Nonconforming Material:
No product shall be shipped under a Purchase Order which contains material that departs from drawings or specifications. The supplier will provide AHW notification of any proposed deviation of material and receive consent by AHW to manufacture and ship nonconforming material. The supplier shall be responsible for any additional costs, such as re-stocking fees incurred due to use of such nonconforming material. Should the supplier discover that nonconforming material has been delivered to AHW, it is the suppliers’ responsibility to notify AHW immediately.

Flow Down of Requirements:
Supplier is required to flow down the quality requirements of AHW Purchase Orders, and AHW customer requirements, to any sub-tier sources or processors used in the production of the order.

Right of Entry:
AHW, its Customers, and regulatory authorities reserve the right to perform audits and/or inspections at the suppliers’ facilities. These audits and/or inspections are performed to determine if the product supplied conforms to the Purchase Order requirements and may include certifications inspection and/or test reports along with any other relevant documents indicating product performance.

Record Retention:
Records will be retained as directed by government and/or regulatory agencies. The minimum retention period for AHW is 10 years.

Shipment Tolerance:
Ship quantity tolerance is +/ – 0% without written approval.

Performance Monitoring:
AHW maintains an Approved Vendor list (AVL). Approved suppliers are monitored for on time delivery and quality acceptance. When suppliers do not meet expected goals, the supplier is notified for improvement actions. Lack of improvement may result in removal from the AVL.

No terms and conditions, other than the terms and conditions set forth in the Buyer orders, including terms and conditions contained in Seller’s Order acknowledgement shall be binding upon Buyer, unless accepted in writing.


Terms and Conditions

Last updated 8/6/20

Return Policy:

No Returns will be accepted by Aircraft Hardware West, Inc. (AHW) unless authorized with a Return Merchandise Authorization (RMA) number. Product must be returned in original packaging. Shortages must be reported within 10 days of receipt. Defective material must be reported within 30 days of receipt. Liability is limited to replacement of, or credit for, such material and in no case shall exceed the invoice value for such material. Accommodating returns must be requested within 30 days with a minimum 20% re-stocking fee applied.

Order Minimums:

Unless other terms have been agreed to, minimums are $100 per order and $50 per line.

Price Quotes:

Every effort will be made to maintain the listed or quoted prices; however, prices are subject to change, without notice, due to among other things changes in costs of material and/or manufacturing services. Every effort will be made to maintain the listed or quoted prices; however, prices are subject to change, without notice, due to among other things changes in costs of material and/or manufacturing services. Prices and availability information received from AHW sales representatives DO NOT constitute legally binding offers. All prices are quoted in USD.

Payment Terms:

Shipments to a Customer who has not established credit terms will be charged to a credit card (VISA, MasterCard or American Express only), shipped Cash on Delivery (COD), and/or Wire ACH. Customers that wish to pay on credit terms but have not established credit with AHW must send references to be reviewed for open terms. Invoices will be emailed, faxed and/or mailed depending upon Customers request the next business day or can be viewed immediately on the Web Portal by going to https://ahw-global.com/portal/. Payments from a Customer who has been given open terms should be mailed to the address shown on the invoice within 30 days of receipt of the invoice. Unpaid invoice balances will be subject to any collection costs or fees incurred (unless special terms have been arranged). Accounts with unpaid balances over 60 days will be placed on credit hold. AHW reserves the right to modify or withdraw credit terms and/or credit limits at any time without notice.

Export Restrictions:

Customer agrees to comply with all United States laws and regulations including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Such products may not be exported or re-exported to a national or resident of any country to which the United States embargoes goods without appropriate approvals or licenses. Customer is responsible for complying with any local laws in Customer’s country, which may impact Customer’s right to import, export, or use the parts.


Stocked items will be shipped within 48 hours unless scheduled delivery is agreed upon AHW and the customer. AHW shall not be liable for delays in delivery due to causes beyond the supplier’s reasonable control. Rescheduled orders are subject to cancellation/reschedule fees contingent upon AHW’s discretion. If we are temporarily out of stock, Customer will be notified and a lead-time will be provided for any back-ordered item. All orders will be shipped UPS Ground prepay and add, unless other arrangements have been made.

FOB Origin:

All liability and costs associated with the shipment of uninsured packages which are lost in transit will be at the expense of the buyer.

Preservation of Product:

AHW preserves the product during internal processing and delivery to the intended destination in order to maintain conformity to requirements. As applicable, preservation shall include identification, handling, packaging, storage, and protection. Preservation of product also includes, where applicable in accordance with product specifications and applicable statutory and regulatory requirements, provisions for detection and removal of foreign objects, shelf-life control, and stock rotation. Nonconforming parts are physically segregated from conforming parts according to section 8.3 of the AHW Business Policy Manual.

Material Certification:

AHW hereby certifies that to the best of our knowledge the products delivered conform to the requirements of the applicable specification in accordance with the manufacture drawings and/or government standards such as MS, AN and NAS drawings. Product drawings, government standards, and inspection evidence are subject to availability in the files of AHW. The liability of AHW is limited exclusively to replacement of any item which is rejected because of a defect in material or workmanship. Replacement shall constitute satisfaction of all liability that AHW has in connection with such items sold and in no event shall AHW be liable for special, indirect or consequential damages. By receiving delivery of goods covered by this invoice, buyer assents to the terms and conditions set forth on this page.

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